Pedal Go

Pedal Go offers several types of e-bikes including cargo e-bikes for carrying loads or passengers, city and urban models for commuting, fat tyre bikes for stability on varied terrain, folding bikes for easy transport, hybrid bikes, electric mountain bikes and step-through frames. Each type is designed for a different riding need or lifestyle.

Yes, the electrically assisted pedal cycles sold are legally distinct from motorbikes and can be ridden by anyone over 14 without a licence, insurance, MOT or road tax. By law the motor must not exceed 250 watts and assistance must cut out once the bike reaches 15.5 miles per hour.

Yes, throttles are permitted in the UK but only up to 6 kilometres per hour, roughly 3.7 miles per hour, functioning as a walk-assist feature. To go faster than this, the rider must pedal, at which point the throttle can assist up to 15.5 miles per hour.

Yes, the e-bikes can still be ridden like a standard bicycle if the battery runs out, though the motor and battery add extra weight that makes pedalling a little heavier. The ride remains smooth and manageable without motor assistance.

The best approach is to check the size guide on the specific product page, as this gives the most accurate sizing information for that model. Where a product page has no specific guide, shoppers can refer to the general size guide instead.

Most e-bikes are delivered within three to five working days from when payment is taken, though some models may take longer depending on supplier location or stock availability. Customers are notified if delivery will take longer than usual and receive tracking details once the order is dispatched.

Pedal Go gives customers 14 days from delivery to return or exchange an item with a valid receipt, provided it is unused and in its original packaging. The return window can vary by brand, and this will be stated on the product page if so.

The customer is responsible for return carriage costs unless the product is faulty, and any return delivery fees will be deducted from the refund amount. If the item was opened, assembled or built prior to delivery, a restocking fee of up to 20 percent may also apply.

Customers should inspect their order upon delivery and avoid accepting packages that appear damaged. If damage is found, clear photos should be sent to Pedal Go by email so they can initiate an insurance claim on the customer's behalf, and this must be reported within 48 hours of delivery.

Orders cancelled within 48 hours of placement are refunded in full, while those cancelled after this window may incur additional fees. If the order has already been dispatched, it must go through the returns process and return carriage costs will apply.